Customer Support Chat (EN) - Yogyakarta

TP Systems; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

TP Systems is seeking an English-speaking Customer Service Specialist to join our on-site team in Yogyakarta. You will handle omnichannel inquiries, assist international customers, and deliver accurate, empathetic solutions.

The role requires 1 year in customer service, a D3 degree with GPA 2.75+, and English at B2 level. Flexibility for rotational shifts and weekends; strong communication is essential.

Qualifications

• Minimum 1 year in Customer Service.
• Minimum D3 degree with a GPA of 2.75 or above.
• Minimum B2 in English.
• Excellent communication and interpersonal skills.
• Willing to work on-site in Yogyakarta.

Responsibilities

• Handle omnichannel customer inquiries via email, live chat, and other channels in fluent English.
• Resolve product, order, payments, shipping, returns, exchanges, and refunds questions with accuracy and empathy.
• Maintain clear interaction logs in the CRM and coordinate with internal teams to resolve escalations.
• Aim to sustain high CSAT while meeting quality and performance standards.

Skills

Communication skills

Interpersonal skills

English proficiency

Education

D3 degree with GPA 2.75+

Job description

TP IS HIRING: English Customer Service Specialist!

Are you a customer service pro looking to grow your career with an international flavor We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You'll Be Doing

- Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.

- Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.

- Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.

- Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.

- Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We're Looking For

- Experience: Minimum 1 year in Customer Service.

- Education: Minimum D3 degree with a GPA of 2.75 or above.

- Language Proficiency: Minimum B2 in English (strong written English skills).

- Skills: Excellent communication and interpersonal skills.

- Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).

- Location: Willing to work On-Site (WFO) in Yogyakarta.