English Speaker Customer Expert (Electronic Engineering)

Teleperformance; Kota Yogyakarta; On-site; IDR 60,000,000 - 84,000,000; Full time

Benefits offered by this job

Monthly performance incentives

Project allowance

Shift allowance

Overtime compensation

Public holiday pay

Comprehensive onboarding

Job summary

Teleperformance in Yogyakarta invites applications for an English Speaker Customer Expert with an Electronic Engineering background. You will support international electronic clients, troubleshoot product issues, and provide professional, service-oriented assistance in a fast-paced, on-site environment.

This role emphasizes problem solving, accurate record-keeping, and collaboration with internal teams. Prior customer service or BPO exposure is a plus, but not mandatory, and you will receive

Qualifications

• Diploma (D3) or Bachelor’s degree in Electronic Engineering or related field.
• Experience in Customer Service or BPO is a plus but not required.
• English proficiency at C1 level or higher.

Responsibilities

• Handle customer inquiries through Phone, WhatsApp, and other channels.
• Assist customers with trouble shooting for electronic product-related concerns.
• Investigate customer cases using internal systems and determine solutions per procedures.
• Maintain records of every interaction and update case information.
• Deliver professional, courteous, solution-oriented customer service.
• Escalate complex cases to relevant internal teams when needed.
• Achieve quality, productivity and service performance targets.
• Participate in training sessions, team briefings, coaching and quality improvement activities.

Skills

C1 English proficiency

Attention to detail

Analytical problem solving

Typing 50 WPM

Rotating shift ability

Education

Diploma or Bachelor's in Electronic Engineering or related

Job description

English Speaker Customer Expert (Electronic Engineering)

As an English Speaker Customer Expert (Electronic background), you will provide customer support for an international electronic clients. This role focuses on assisting customers with trouble shooting -related issues and does not involve sales or product marketing.

Key responsibilities

Handle customer inquiries through Phone, WhatsApp, and other communication channels.

Assist customers with trouble shooting for the electronic product-related concerns.

Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.

Maintain accurate records of every customer interaction and update case information in the internal system.

Deliver professional, courteous, and solution-oriented customer service.

Escalate complex or unresolved cases to the relevant internal teams when necessary.

Achieve established quality, productivity, and service performance targets.

Participate in training sessions, team briefings, coaching, and quality improvement activities.

About you

Diploma (D3) or Bachelor's Degree (S1) in Electronic Engineering or other Engineering background.

Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.

English proficiency at C1 level or higher (reading, writing, listening, and speaking).

Confident communicating professionally in English.

Strong attention to detail with analytical and problem-solving abilities.

Comfortable working in a dynamic, fast-paced environment.

Minimum typing speed of 50 WPM.

Able to work under pressure and adapt to rotational shift schedules.

Willing to work onsite (WFO) at TPID Yogyakarta.

Competitive basic salary above Yogyakarta UMR.

Monthly performance incentives and project allowance.

Shift allowance based on assigned working schedule.

Overtime compensation (where applicable).

Additional pay for working on public holidays.

Clear internal career development opportunities.

Comprehensive onboarding, training, and continuous learning programs.

Opportunity to support an international electronic company and gain global customer service experience.