Global Logistics Customer Support - Onsite Yogyakarta

TP Systems

Indonesia

On-site

IDR 66,960,000 - 100,440,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary above local UMR

Monthly performance incentives

Shift allowance

Job summary

TP Systems is seeking a customer service professional to handle inquiries via Phone/Voice and provide timely logistics support. You will track shipments, address delays, process claims, and maintain precise records while delivering courteous service.

Fresh graduates are encouraged to apply, with training provided for both language and product knowledge. Role requires English proficiency (C1/C2), a minimum typing speed of 50 WPM, and willingness to work onsite at TPID Yogyakarta with rotating

Qualifications

Diploma (D3) or Bachelor's Degree (S1) in any discipline.
Fresh graduates are encouraged to apply.
Experience in Customer Service/BPO/Logistics/E-commerce is a plus but not required.
English proficiency at C1/C2 with assessment during recruitment.

Responsibilities

Handle customer inquiries via Phone/Voice.
Assist with shipment tracking, delivery updates, delays, and logistics concerns.
Investigate cases using internal systems and provide solutions per procedures.
Process shipping claims, re-delivery requests, and post-delivery support.
Maintain accurate records of customer interactions and update case information.