Customer Support & Admin Specialist

MatchaTalent; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

MatchaTalent is seeking an Admin & Call Center Specialist to support customer service operations, sales administration, appointment coordination, and engagement activities in Jakarta Barat, Indonesia. The role bridges customers, sales teams, and technical service ensuring smooth service delivery.

The successful candidate will manage inquiries, schedule installations, maintain records, and assist in sales conversion within a structured, fast-paced environment that values accuracy and teamwork.

Qualifications

• Diploma (D3) in business administration, management, communications, marketing, or related fields.
• Minimum 1–2 years of experience in customer service, call center, customer support, administrative roles, or related industries.
• Strong proficiency with Microsoft Office applications and data entry systems.
• Excellent verbal communication skills and professional telephone etiquette.
• Strong organizational skills and ability to manage multiple tasks and schedules accurately.
• Detail-oriented, responsible, and capable of maintaining accurate records.
• Proactive, eager to learn, and able to work in a structured environment.
• Ability to coordinate with customers, sales teams, and service personnel.
• Good conversational English for basic communication and reporting.

Responsibilities

• Handle inbound customer inquiries via phone, messaging platforms, and other channels with timely, professional responses.
• Conduct outbound follow-ups, satisfaction calls, and customer care activities to support retention.
• Assist in sales conversion by following up with prospective customers.
• Receive, verify, and coordinate survey, installation, maintenance, and service requests from internal teams and customers.
• Schedule appointments and confirm service arrangements and requirements with customers.
• Maintain accurate customer, order, payment, and service records in company systems.
• Track operational activities, prepare routine reports, and support KPI monitoring and documentation.
• Coordinate with sales, technical, and operational teams to ensure efficient service delivery.

Skills

Customer service

Verbal communication

Organizational skills

Time management

Attention to detail

English proficiency

Education

Diploma (D3) in Business Admin / Management / Communications / Marketing or related

Tools

Microsoft Office

Data entry systems

Job description

MatchaTalent is seeking an Admin & Call Center Specialist to support customer service operations, sales administration, appointment coordination, and engagement activities in Jakarta Barat, Indonesia. The role bridges customers, sales teams, and technical service ensuring smooth service delivery.

The successful candidate will manage inquiries, schedule installations, maintain records, and assist in sales conversion within a structured, fast-paced environment that values accuracy and teamwork.