Presales Electronic Agent (Call Center)

TP; Sleman; In loco; IDR 50.220.000 - 78.120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly incentives

Project allowance

Shift allowance

Overtime compensation

Holiday pay

Onsite work in Yogyakarta

Descrizione del lavoro

TP is seeking a Presales Electronic Agent to support customers on deliveries, refunds and warranty matters from Yogyakarta. You will handle inquiries via phone and WhatsApp, resolve issues, and provide courteous service.

The role requires a Diploma or Bachelor's degree and at least 1 year in a call center. English proficiency at C1 and the ability to work onsite are essential. Competitive monthly compensation plus incentives are offered.

Competenze

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• 1 year minimum experience in Call Center Inbound.
• Experience in CS/BPO/Electronics or similar is a plus but not required.
• English proficiency at C1 level or higher.
• Able to communicate professionally in English.
• Willing to work onsite at TPID Yogyakarta.

Mansioni

• Handle customer inquiries via Phone, WhatsApp, and other channels.
• Assist customers with product deliveries, refunds, defects, warranty, compliant handling, troubleshooting, and appointments.
• Investigate cases using internal systems and apply company procedures.
• Maintain records of customer interactions and update case information.
• Deliver professional, courteous, solution-oriented service.
• Escalate complex cases to relevant teams when needed.
• Meet quality, productivity, and service targets.
• Participate in training, coaching, and continuous learning.

Conoscenze

English proficiency

Communication skills

Attention to detail

Problem solving

Typing speed 50 WPM

Work under pressure

Shift work adaptability

Onsite work in Yogyakarta

Formazione

Diploma (D3) or Bachelor's Degree (S1)

Descrizione del lavoro

As an Presales Electronic Agent, you will provide customer support for an electronic company. This role focuses on assisting customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.

Key responsibilities

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

About you

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Experienced minimum 1 year in Call Center Inbound Call.
• Previous experience in Customer Service, BPO, Electronics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1 level or higher (reading, writing, listening, and speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.
• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.