Telemarketing/Sales (Call Center)

TP Systems; Indonesia; On-site; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

BPJS Kesehatan

BPJS Ketenagakerjaan

Shift allowance

Overtime pay

Career development

Job summary

TP Systems is seeking an Presales Electronic Agent to provide customer support for an electronics company. You will handle product deliveries, refunds, defects, warranties, and inquiries, while also pursuing light upsell opportunities.

Ideal candidates have at least 1 year in a call center, strong English (C1) skills, and a detail-oriented, solution-focused mindset. This full-time role requires onsite work at TPID Yogyakarta with competitive benefits.

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Minimum 1 year of inbound call center experience.
• English proficiency at C1 level or higher.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite (WFO) at TPID Yogyakarta.

Responsibilities

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Skills

Call center experience

English proficiency

Attention to detail

Typing speed 50 WPM

Professional communication

Education

Diploma or Bachelor's degree

Job description

About the role

As an Presales Electronic Agent, you will provide customer support for an electronic company. This role focuses on assisting customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.

Key responsibilities

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

About you

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Experienced minimum 1 year in Call Center Inbound Call.
• Previous experience in Customer Service, BPO, Electronics, E-commerce, or similar industries is an advantage but not mandatory.
• English proficiency at C1 level or higher (reading, writing, listening, and speaking).
• Confident communicating professionally in English.
• Strong attention to detail with analytical and problem-solving abilities.
• Comfortable working in a dynamic, fast-paced environment.
• Minimum typing speed of 50 WPM.
• Able to work under pressure and adapt to rotational shift schedules.
• Willing to work onsite (WFO) at TPID Yogyakarta.

Benefits

• Competitive basic salary above Yogyakarta UMR.
• Monthly performance incentives and project allowance.
• Shift allowance based on assigned working schedule.
• Overtime compensation (where applicable).
• Additional pay for working on public holidays.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Clear internal career development opportunities.
• Comprehensive onboarding, training, and continuous learning programs.
• Opportunity to support an international logistics project and gain global customer service experience.