Electronic Eng Customer Expert – Onsite Yogyakarta

Teleperformance; Kota Yogyakarta; Sur place; IDR 60 000 000 - 84 000 000; Plein temps

Avantages offerts par ce poste

Monthly performance incentives

Project allowance

Shift allowance

Overtime compensation

Public holiday pay

Comprehensive onboarding

Résumé du poste

Teleperformance in Yogyakarta invites applications for an English Speaker Customer Expert with an Electronic Engineering background. You will support international electronic clients, troubleshoot product issues, and provide professional, service-oriented assistance in a fast-paced, on-site environment.

This role emphasizes problem solving, accurate record-keeping, and collaboration with internal teams. Prior customer service or BPO exposure is a plus, but not mandatory, and you will receive

Qualifications

• Diploma (D3) or Bachelor’s degree in Electronic Engineering or related field.
• Experience in Customer Service or BPO is a plus but not required.
• English proficiency at C1 level or higher.

Responsabilités

• Handle customer inquiries through Phone, WhatsApp, and other channels.
• Assist customers with trouble shooting for electronic product-related concerns.
• Investigate customer cases using internal systems and determine solutions per procedures.
• Maintain records of every interaction and update case information.
• Deliver professional, courteous, solution-oriented customer service.
• Escalate complex cases to relevant internal teams when needed.
• Achieve quality, productivity and service performance targets.
• Participate in training sessions, team briefings, coaching and quality improvement activities.

Connaissances

C1 English proficiency

Attention to detail

Analytical problem solving

Typing 50 WPM

Rotating shift ability

Formation

Diploma or Bachelor's in Electronic Engineering or related

Description du poste

Teleperformance in Yogyakarta invites applications for an English Speaker Customer Expert with an Electronic Engineering background. You will support international electronic clients, troubleshoot product issues, and provide professional, service-oriented assistance in a fast-paced, on-site environment.

This role emphasizes problem solving, accurate record-keeping, and collaboration with internal teams. Prior customer service or BPO exposure is a plus, but not mandatory, and you will receive