Customer Experience & Admin Specialist

MatchaTalent; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MatchaTalent in Jakarta Barat, Indonesia, is seeking an Admin & Call Center Specialist to support customer service operations and sales administration. You will coordinate installation and maintenance schedules, maintain records, and engage customers to drive service excellence.

The role requires strong organization, effective communication, and a proactive approach to work in a structured, fast-paced environment. Basic English and willingness to work outside regular hours may be needed.

Qualifications

• Diploma (D3) in Business Administration or related field.
• 1–2 years in customer service or call center operations.
• Proficient in Microsoft Office and data entry systems.

Responsibilities

• Handle inbound inquiries via phone and messaging with timely responses.
• Conduct outbound follow-ups to support customer retention.
• Coordinate survey, installation, maintenance, and service requests.
• Schedule service appointments and confirm arrangements.
• Maintain accurate records of customers, orders, and payments.
• Generate routine reports and assist KPI monitoring.
• Collaborate with sales, technical, and service teams.
• Provide basic English communication for reporting purposes.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Data entry

Problem solving

Education

D3 Diploma

Tools

Microsoft Office

CRM systems

Data entry systems

Job description

MatchaTalent in Jakarta Barat, Indonesia, is seeking an Admin & Call Center Specialist to support customer service operations and sales administration. You will coordinate installation and maintenance schedules, maintain records, and engage customers to drive service excellence.

The role requires strong organization, effective communication, and a proactive approach to work in a structured, fast-paced environment. Basic English and willingness to work outside regular hours may be needed.