E-Commerce Specialist

PT TRINOVA DIGITAL INDONESIA; Jakarta Utara; On-site; IDR 200,880,000 - 334,800,000; Full time

Benefits offered by this job

Health insurance

Professional development

Collaborative culture

Career progression

Flexible work arrangements

Access to latest e-commerce tools

Performance-based bonus

Job summary

PT TRINOVA DIGITAL INDONESIA in Central Jakarta is seeking an experienced E-Commerce Specialist to drive our digital sales strategy, optimise online storefronts, and maximize revenue through data-driven initiatives. You will analyse market trends, manage product listings across platforms, and collaborate with Marketing & Communications to deliver campaigns.

The role demands 3–5 years in e-commerce or digital marketing, proficiency with Shopify, WooCommerce, Tokopedia and Shopee, strong

Qualifications

• 3–5 years of proven experience in e-commerce management, digital marketing, or related field.
• Proficiency with major e-commerce platforms (Shopify, WooCommerce, Tokopedia, Shopee) and marketplace tools.
• Excellent analytical skills with ability to derive insights and make data-driven decisions.
• Experience with product catalog management, pricing strategies, and promotional campaigns.

Responsibilities

• Develop and execute e-commerce strategies to drive online sales growth.
• Manage product listings across platforms with accurate descriptions, pricing, and visuals.
• Analyze performance metrics and consumer data to identify opportunities for revenue optimization.
• Collaborate with marketing to implement campaigns and product launches across digital channels.
• Oversee inventory management and fulfillment efficiency on marketplaces.
• Conduct competitive analysis and market research to stay ahead of trends.
• Manage customer inquiries to ensure a positive experience and repeat business.
• Monitor conversion, AOV, and CAC with A/B testing and optimizations.
• Prepare regular reports and present insights to senior management.
• Maintain compliance with platform policies and best practices.

Skills

E-commerce management

Digital marketing

Shopify

WooCommerce

Tokopedia

Shopee

Analytics tools

SEO/SEM

Content management

Graphic design basics

Tools

Shopify

WooCommerce

Tokopedia

Shopee

Google Analytics

BI tools

Job description

About the role

PT TRINOVA DIGITAL INDONESIA is seeking an experienced E-Commerce Specialist to join our Marketing & Communications team. This is a full-time position based in Central Jakarta, Jakarta. As an E-Commerce Specialist, you will play a pivotal role in driving our digital sales strategy, optimising our online presence, and maximising revenue through strategic e-commerce initiatives. You will be responsible for managing and enhancing our digital storefronts, analysing market trends, and implementing data‑driven strategies that directly impact our business growth and customer engagement.

Key responsibilities

• Develop and execute comprehensive e-commerce strategies that align with business objectives and drive online sales growth
• Manage and optimise product listings across multiple e-commerce platforms, ensuring accurate descriptions, pricing, and visual assets
• Analyse e-commerce performance metrics and consumer behaviour data to identify opportunities for improvement and revenue optimisation
• Collaborate with marketing teams to create and implement promotional campaigns, seasonal initiatives, and product launches across digital channels
• Oversee inventory management on e-commerce platforms, working closely with supply chain and operations teams to ensure stock accuracy and fulfilment efficiency
• Conduct competitive analysis and market research to stay ahead of industry trends and identify emerging opportunities
• Manage customer communications, respond to inquiries, and resolve issues to ensure positive customer experience and repeat business
• Monitor and optimise conversion rates, average order value, and customer acquisition costs through A/B testing and strategic adjustments
• Prepare regular reports and presentations on e-commerce performance, providing insights and recommendations to senior management
• Maintain compliance with platform policies, regulations, and best practices in e-commerce operations

What we’re looking for

• Minimum 3-5 years of proven experience in e-commerce management, digital marketing, or a related field
• Strong proficiency with major e-commerce platforms (such as Shopify, WooCommerce, Tokopedia, Shopee, or similar) and marketplace management tools
• Excellent analytical skills with the ability to interpret data, generate insights, and make data‑driven decisions
• Demonstrated experience in managing product catalogues, pricing strategies, and promotional campaigns
• Strong understanding of digital marketing principles, SEO, SEM, and customer acquisition strategies
• Proficiency in using analytics tools such as Google Analytics, platform dashboards, and business intelligence software
• Excellent written and verbal communication skills in English and Bahasa Indonesia
• Strong project management abilities with the capacity to multitask and meet deadlines in a fast-paced environment
• Creative mindset with problem‑solving orientation and ability to adapt to changing market conditions
• Experience with content management systems and basic graphic design knowledge would be advantageous

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and skills enhancement through training and workshops
• A collaborative and innovative work environment that encourages creativity and new ideas
• Career progression opportunities within a growing digital company
• Health and wellness benefits including comprehensive health insurance coverage
• Flexible working arrangements where applicable to support work‑life balance
• Access to the latest e-commerce tools and technologies to support your role
• Performance‑based incentives and bonus opportunities

About us

PT TRINOVA DIGITAL INDONESIA is a forward‑thinking digital marketing and communications company dedicated to helping businesses thrive in the digital landscape. With a focus on innovation, creativity, and measurable results, we specialise in developing comprehensive digital solutions that drive business growth and customer engagement. Our team is comprised of talented professionals who are passionate about leveraging technology and strategic marketing to create meaningful impact. We are committed to fostering a culture of collaboration, continuous learning, and excellence, where our employees are empowered to take ownership of their work and contribute to our collective success.