E-Commerce Specialist

VONA.id; Tangerang Selatan; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

VONA.id is seeking an e-commerce-focused professional to drive sales and promotions on our online platforms, including Shopee, Tokopedia, Lazada, and TikTok Shop. You will analyze sales and market trends, optimize product management, pricing, and inventory, and coordinate with logistics and marketing teams to maximize traffic and conversions.

The role requires 2–3 years in e-commerce management, strong data-analysis skills, and the ability to collaborate across internal and external teams while

Qualifications

• Bachelor's degree in management, marketing, business, or a related field.
• 2–3 years of experience in e-commerce management, especially online sales strategy.
• Deep understanding of e-commerce platforms and marketplaces (Shopee, Tokopedia, Lazada, TikTok Shop).
• Experience with data analysis tools such as Google Analytics or marketplace analytics.
• Strong communication and cross-team coordination abilities.
• Skilled in negotiation and managing third-party vendor relationships.
• Ability to multitask and resolve operational issues quickly.

Responsibilities

• Develop sales and promotion strategies to boost traffic and conversion on the company's e-commerce platforms.
• Conduct sales data, market trend, and customer behavior analyses to inform strategy.
• Oversee daily e-commerce operations: product management, pricing, inventory, and descriptions.
• Prepare SWOT analyses for marketplaces and company objectives.
• Research and interpret brand presence on marketplaces and online channels.
• Gather market and competitor information to guide decisions.
• Coordinate with marketing to manage ads and ensure brand consistency across digital channels.
• Manage relationships with logistics, customer service, and account managers for smooth operations.
• Handle customer issues related to online transactions, returns, refunds, and complaints.
• Create regular sales, campaign effectiveness, and improvement reports to hit targets.
• Ensure stock availability and collaborate with production to streamline delivery.
• Willing to be placed in Gading Serpong.

Skills

Data analysis

Communication skills

Negotiation

Relationship management

Multitasking

Problem solving

Education

Bachelor's degree

Tools

Google Analytics

Marketplace analytics

Job description

Develop sales and promotion strategies to increase traffic and conversion on the e-commerce platform, both on the company website and marketplaces (Shopee, Tokopedia, Lazada, TikTok Shop, etc.).

Conduct sales data analysis, market trend analysis, and customer behavior analysis to formulate strategies for sales improvement.

Manage the daily operations of the e-commerce platform, including overseeing product management, pricing, inventory, and product descriptions to ensure an attractive and informative presentation.

Be responsible for SWOT analysis reports for various marketplaces and company objectives.

Identify, research, analyze, and interpret brand presence on marketplaces/online channels.

Be responsible for gathering market and competitor information.

Coordinate with the marketing team to manage advertising and promotional campaigns, and ensure brand consistency across all digital channels.

Manage relationships with external parties such as logistics partners, customer service, and Account Managers (RM) to ensure smooth e-commerce operations.

Handle and resolve customer issues related to online transactions, including returns, refunds, and customer complaints.

Create regular reports on sales performance, campaign effectiveness, and recommendations for improvement to achieve set targets.

Ensure optimal stock availability and collaborate with the production team to streamline the goods delivery process.

Willing to be placed in Gading Serpong.

Qualifications:

Minimum Bachelor's degree (S1) in Management, Marketing, Business, or a related field.

Minimum of 2 - 3 years of experience in e-commerce management, particularly in online sales supervision and strategy.

In-depth understanding of e-commerce platforms and marketplaces (Shopee, Tokopedia, Lazada, TikTok Shop, etc.) as well as the algorithms used by each platform.

Data analysis skills and experience with analytical tools such as Google Analytics, marketplace analytics, or other relevant tools.

Good communication skills to coordinate with internal and external teams.

Skills in negotiation and relationship management with third parties such as vendors, logistics providers, etc.

Good multitasking and problem-solving abilities, especially in handling customer complaints and operational issues.