Duty Manager: Guest Experience & Property Ops

Pt Sentosa Inti Dharma; Pontianak; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Pontianak Marriott in Pontianak, Indonesia seeks a Duty Manager to oversee property operations and guest relations, ensuring top-tier hospitality and service standards are met. The role acts as the on-site property Manager on Duty and coordinates with departments to resolve guest or property issues.

The candidate should have a high school diploma or GED and at least 1 year of related experience. Strong communication and leadership skills are essential to maintain smooth daily operations.

Qualifications

• High school diploma or GED.
• 1 year experience in related professional area.

Responsibilities

• Oversees property operations and guest relations, ensuring high levels of hospitality and service.
• Represents property management in resolving guest or property-related situations.
• Directs guests within the lobby and manages the flow of questions.
• Serves as a leader in hospitality and provides guidance to staff to maintain service standards.
• Ensures compliance with policies and procedures and monitors continuous improvement in guest satisfaction.

Education

High school diploma or GED

Job description

Pontianak Marriott in Pontianak, Indonesia seeks a Duty Manager to oversee property operations and guest relations, ensuring top-tier hospitality and service standards are met. The role acts as the on-site property Manager on Duty and coordinates with departments to resolve guest or property issues.

The candidate should have a high school diploma or GED and at least 1 year of related experience. Strong communication and leadership skills are essential to maintain smooth daily operations.