Hotel MOD & Guest Services Lead

Pt Indah Gilang Tama; Pontianak; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee hotel operations and ensure superior service across departments in Pontianak, Indonesia. The role focuses on hospitality, issue resolution, and guest satisfaction, acting as a liaison for management and staff.

Ideal candidates will have a high school diploma or GED with at least 1 year in a related professional area and demonstrate strong guest relations and leadership capabilities within a hotel environment.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Oversees property operations and ensures high hospitality standards.
• Represents management in guest or property issue resolution.
• Directs guests within the lobby and manages question flow.
• Acts as Guest Relations Manager and tracks service issues.
• Maintains relationships with departments to support operations.
• Ensures policy compliance and continuous service improvement.

Education

High school diploma or GED; 1 year experience in related professional area

Job description

Pontianak Marriott is seeking a Duty Manager to oversee hotel operations and ensure superior service across departments in Pontianak, Indonesia. The role focuses on hospitality, issue resolution, and guest satisfaction, acting as a liaison for management and staff.

Ideal candidates will have a high school diploma or GED with at least 1 year in a related professional area and demonstrate strong guest relations and leadership capabilities within a hotel environment.