Hospitality Operations Lead — Guest Experience

Mondelez International Inc.; Pontianak; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

Pontianak Marriott in Pontianak, Indonesia seeks a Duty Manager to serve as the property Manager on Duty and oversee all property operations with a focus on hospitality and service quality.

The role represents property management in guest or property-related situations and directs guests within the lobby while coordinating with departments to maintain standards and improve guest satisfaction.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Education

High school diploma or GED

Job description

Pontianak Marriott in Pontianak, Indonesia seeks a Duty Manager to serve as the property Manager on Duty and oversee all property operations with a focus on hospitality and service quality.

The role represents property management in guest or property-related situations and directs guests within the lobby while coordinating with departments to maintain standards and improve guest satisfaction.