Hotel Manager on Duty: Guest Experience Leader

Ruangguru; Pontianak; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Pontianak Marriott in Pontianak, Indonesia, is seeking a Duty Manager to oversee daily property operations and uphold the highest standards of hospitality. You will act as the on-duty manager, coordinate guest relations, and lead front-of-house teams in delivering seamless service.

This leadership role requires strong teamwork, attention to safety and procedures, and the ability to resolve guest issues quickly.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance and guest satisfaction.
• Intervenes in any guest/employee situation as needed to ensure the integrity of the property and guest satisfaction.
• Ensures employees understand customer service expectations and parameters.

Education

High school diploma or GED

Job description

Pontianak Marriott in Pontianak, Indonesia, is seeking a Duty Manager to oversee daily property operations and uphold the highest standards of hospitality. You will act as the on-duty manager, coordinate guest relations, and lead front-of-house teams in delivering seamless service.

This leadership role requires strong teamwork, attention to safety and procedures, and the ability to resolve guest issues quickly.