Duty Manager - Guest Experience Leader (Pontianak)

Groove; Pontianak; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to lead daily operations and ensure top-tier hospitality. You will manage the on-site operations, resolve guest issues, and coordinate front desk, housekeeping, and F&B teams to maintain service excellence.

Requirements include a high school diploma and at least 1 year in a related role. This full-time position offers growth within the Marriott network and a dynamic work environment.

Qualifications

• Education and Experience: High school diploma or GED.
• 1 year of experience in a related professional area.

Responsibilities

• Oversee property operations and guest relations to support hospitality goals.
• Resolve guest or property-related situations and communicate variations to departments.
• Send a daily MOD report to all departments and track service issues.
• Lead in guest satisfaction and continuous service improvement initiatives.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to lead daily operations and ensure top-tier hospitality. You will manage the on-site operations, resolve guest issues, and coordinate front desk, housekeeping, and F&B teams to maintain service excellence.

Requirements include a high school diploma and at least 1 year in a related role. This full-time position offers growth within the Marriott network and a dynamic work environment.