Data Center Operations Analyst – 24/7 Support

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 96,000,000 - 144,000,000; Full time

Job summary

NTT Global Data Centers is looking for a proactive IT support professional to join our Data Center Operations team in Jakarta. The role focuses on delivering technical support to end-users, handling incidents, and ensuring seamless service delivery in a fast-paced data center environment.

Key responsibilities include remote hands support, incident management, and user account administration, with a strong emphasis on customer service and collaborative problem solving.

Qualifications

• Associate or bachelor’s degree in information technology, computer science, or a related field.
• Minimum of 2 years of experience in an IT support or service desk role.

Responsibilities

• Respond and resolve service requests from customers (call, email, etc.).
• Internal and external notifications (incidents, planned maintenance, etc.).
• Perform service operation activities including remote hands/smart hands.
• Conduct cross-connection work in the data center.
• Implement solutions such as repair, replacement, or configuration.
• Log, track, and manage incidents and service requests using the ticketing system.
• Create, modify, and deactivate user accounts and permissions in various systems.
• Provide excellent customer service and ensure a positive end-user experience.

Skills

IT support

Service desk

Remote support

Customer service

Incident management

Network cabling

Education

Associate or Bachelor’s degree in IT/CS

Tools

Ticketing system

Diagnostics tools

Job description

NTT Global Data Centers is looking for a proactive IT support professional to join our Data Center Operations team in Jakarta. The role focuses on delivering technical support to end-users, handling incidents, and ensuring seamless service delivery in a fast-paced data center environment.

Key responsibilities include remote hands support, incident management, and user account administration, with a strong emphasis on customer service and collaborative problem solving.