Data Center Technician — Operations & Hardware Support

Inartgrity; Jawa Barat; On-site; IDR 100,440,000 - 122,760,000; Full time

Job summary

NTT DATA seeks a Data Center Ops Senior Analyst in Bekasi, Indonesia, to support daily DC operations, rack and stack activities, and coordinate with partners. You will monitor server health, manage service tickets, and follow standard operating procedures across the region.

The role requires 3–5 years in DC environments, CCNA/CCNP preferred, and readiness to work 1st/2nd shifts with 24/7 site coverage when needed.

Qualifications

• 3–5 years in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficiency in troubleshooting server hardware and network connectivity issues.
• Experience with data cabling, patching and vendor coordination.
• Fluent in English and able to travel up to 25%.

Responsibilities

• Perform server and storage equipment sweeps and analyze logs.
• Diagnose connectivity issues and troubleshoot network transceivers and fiber links.
• Engage vendor support with open cases and follow-ups for hardware fixes.
• Assist with rack & stack, patching, and server health checks per SOPs.
• Support RMA processes and decommission IT equipment as needed.
• Maintain asset inventory and update documentation; generate periodic reports.

Skills

English fluency

Server troubleshooting

Network troubleshooting

Data center operations

Education

High School Diploma or equivalent

Bachelor's Degree - IT Business or related field

Tools

ServiceNow

IPMI

Job description

NTT DATA seeks a Data Center Ops Senior Analyst in Bekasi, Indonesia, to support daily DC operations, rack and stack activities, and coordinate with partners. You will monitor server health, manage service tickets, and follow standard operating procedures across the region.

The role requires 3–5 years in DC environments, CCNA/CCNP preferred, and readiness to work 1st/2nd shifts with 24/7 site coverage when needed.