Data Center Technician - Hands-On Server & Network Ops

Cbre Group, Inc.; Tangerang; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

NTT DATA in Indonesia is seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Jawa Barat. You will perform first-level data center operations, coordinate with vendors and support continuity of business on site.

Ideal candidate has 3–5 years in data center support, CCNA/CCNP preferred, English fluency, and the ability to work 7-19 or 19-7 shifts and travel up to 25%. This role requires placement at a 24/7 site in Cibitung, Bekasi, with exposure to server, network, and cabling

Qualifications

• Bachelor's degree in IT or related field preferred; CCNA/CCNP certifications are a plus.
• 3–5 years of experience in data center support and operations.
• Knowledge of data center components, including servers, storage, network, and cabling.

Responsibilities

• Perform first level Data Center operations and monitoring under SME guidance.
• Coordinate with vendors, escort support, and handle change/BAU tasks on site.
• Follow standard data center SOPs and service ticket workflows (ServiceNow).

Skills

Fluent English

Organizational skills

Communication skills

Education

Bachelor's Degree in IT or related field

High School Diploma or equivalent

Licenses/Certifications: CCNA/CCNP preferred

Tools

ServiceNow

Job description

Data Center Ops Senior Analyst

Posted 10 days ago

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Job Description

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Jawa Barat (ID-JB), Indonesia (ID).

Job Requirement

• + Candidate should have 3-5 years of experience working as Data Center support, basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber) is required
• + Data Center Ops Senior Analyst role is follow the daily Data Center checklist provided to perform required action. This is inclusive of vendor coordination, escort support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly.
• + Candidate should know the basic Operations in Data Center running environment and process follow within Data Center
• + Follow the Standard instructions given SA (via SNow) or Data Center Management for activities such as rack & stack, cable patching, server health check, etc
• + Work with Designated Partner for racking and stacking of server and all movement of servers will be managed by partner, Operator has to help rack and stack during initial stage
• + Monitor the country Data Center servers status in terms of physical health check (Monitoring only involves for first level of work) and record in standard report
• + Work with SA for console access and any approved process needs to follow in Data Center
• + Follow the standard operating procedure of banking Data Center Operation, which are standard across the region
• + Work on Service Now tickets / Request for any action required for first level monitoring and engage right team for next course of action
• + Hands and legs support in case of escorting partner or any change worked required in Data Center
• + Support with shift work rotation (1st shift at 7-19, 2nd shift at 19-7) including public holiday
• + Willing to be placed at 24/7 site in Cibitung, Bekasi

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Candidate Requirements

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Fluent in English
• Valid driver's license
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

This role requires the candidate to work in South Jakarta, Indonesia.

Client Overview

Our client is a global technology company operating in the ICT industry, specializing in digital infrastructure, enterprise technology solutions, and mission-critical facilities. The organization delivers end-to-end infrastructure solutions across telecommunications, cloud computing, data centers, enterprise networks, and intelligent digital platforms. With operations spanning multiple countries and large-scale infrastructure projects, the company partners with enterprise clients, consultants, and contractors to develop highly reliable mission-critical infrastructure.