Data Center Operations Analyst - Hands-on, Impactful

PT NTT Global Data Centers Indonesia; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Benefits offered by this job

24/7 standby shift

Job summary

PT NTT Global Data Centers Indonesia is seeking a Service Center Operations specialist to deliver technical support for end-users and ensure smooth data center operations. The role requires strong problem-solving, customer service orientation, and ability to work in a fast-paced environment.

You will handle service requests, incidents, and user account management, while collaborating with engineers and other teams to implement solutions and maintain high service quality.

Qualifications

• Associate or bachelor’s degree in IT or CS.
• Minimum 2 years in IT support or service desk.
• Strong problem-solving and customer service orientation.

Responsibilities

• Provide operation support for service requests via call or email.
• Notify incidents and planned maintenance to stakeholders.
• Perform remote hands and cross-connection tasks in data center.
• Log and track incidents using the ticketing system.
• Manage user accounts and permissions in various systems.
• Deliver excellent customer service and ensure positive end-user experience.

Skills

Data center hardware

Network systems

Diagnostic tools

Remote support

Analytical skills

Troubleshooting

Verbal communication

Written communication

Customer service

Time management

Education

Associate or Bachelor's degree in IT/CS

Tools

Ticketing system

Remote hands

Collaboration tools

Job description

PT NTT Global Data Centers Indonesia is seeking a Service Center Operations specialist to deliver technical support for end-users and ensure smooth data center operations. The role requires strong problem-solving, customer service orientation, and ability to work in a fast-paced environment.

You will handle service requests, incidents, and user account management, while collaborating with engineers and other teams to implement solutions and maintain high service quality.