Data Center Ops Lead — 24/7 Shift (Bekasi)

NTT DATA, Inc.; Bekasi; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

NTT DATA seeks a Data Center Ops Senior Analyst to support our Bekasi site. The role covers daily DC tasks, vendor coordination, and first‑level network/voice support under SME guidance at the site.

You will work in a 24/7 environment and contribute to continuity of business by executing standard procedures and reporting findings. Candidates should have 3–5 years in DC support, with basic DC component knowledge and experience using ServiceNow for ticketing.

Qualifications

• 3–5 years of Data Center support experience.
• Basic knowledge of Data Center components (server, storage, network, cabling).

Responsibilities

• Follow Data Center daily checklist and perform required actions.
• Coordinate with vendors and provide escort support as needed.
• Record health checks and status in standard reports.
• Handle first-level monitoring tickets (ServiceNow) and escalate.
• Assist with rack and stack during initial setup and movements.

Skills

Data Center experience

Rack & stack

Cable patching

Server health checks

Monitoring basics

Tools

ServiceNow

Job description

NTT DATA seeks a Data Center Ops Senior Analyst to support our Bekasi site. The role covers daily DC tasks, vendor coordination, and first‑level network/voice support under SME guidance at the site.

You will work in a 24/7 environment and contribute to continuity of business by executing standard procedures and reporting findings. Candidates should have 3–5 years in DC support, with basic DC component knowledge and experience using ServiceNow for ticketing.