Data Center Ops Senior Analyst — 1st Line Technician (24/7)

Asia Pulp And Paper; Tangerang; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

NTT DATA is seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Indonesia. The role involves performing first level Data Center tasks, coordinating with vendors, and maintaining server health while following standard procedures across the region.

The position requires 3–5 years of Data Center support experience, basic knowledge of servers, storage, networks, and cabling, and willingness to work rotating shifts at a 24/7 site in Cibitung, Bekasi.

Qualifications

• 3–5 years of experience working as Data Center support.
• Basic knowledge of Data Center components such as server, storage and network.
• Willing to work 1st/2nd shift, including holidays, at a 24/7 site in Bekasi/Cibitung.

Responsibilities

• Follow daily Data Center checklist to perform required actions.
• Coordinate with vendors and provide escort support as needed.
• Monitor health of country Data Center servers and record in reports.
• Handle first level monitoring via tickets in ServiceNow and escalate as required.

Skills

Data Center experience

Server

Storage

Network

Cabling

ServiceNow

Tools

ServiceNow

Job description

NTT DATA is seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Indonesia. The role involves performing first level Data Center tasks, coordinating with vendors, and maintaining server health while following standard procedures across the region.

The position requires 3–5 years of Data Center support experience, basic knowledge of servers, storage, networks, and cabling, and willingness to work rotating shifts at a 24/7 site in Cibitung, Bekasi.