Customer Success & Support Specialist

Magada Tirta Amerta; Kota Bandung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada Tirta Amerta seeks a proactive Customer Service & Sales Support professional in Bandung. You will guide customers and partners, handle enquiries, and maintain strong relationships while supporting registration, acquisition, and sales activities.

The role emphasizes empathy, rapid problem solving, and effective communication in Bahasa, with English aptitude and a willingness to learn in a dynamic environment.

Qualifications

• Minimum D3/S1 in any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing 50 WPM with 90% accuracy.
• Empathy and customer care.
• Vaccinated with at least 2 doses.
• Energetic and agile.
• Fresh graduate or up to 2 years in the same role.
• Attention to detail.
• Adaptive to dynamic changes.
• Able to speak English at least passively.
• Number of candidates: 1 person.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes from our consumer and partners.
• Provide excellent customer service to our consumer and partners.
• Maintain good relationships and community building with our consumer and partners.
• Support projects across registration, acquisition, and sales transactions.

Skills

Communication

Typing speed

Empathy

Energetic

Attention to detail

Adaptability

English (passive)

Education

D3/S1 any major

Job description

Magada Tirta Amerta seeks a proactive Customer Service & Sales Support professional in Bandung. You will guide customers and partners, handle enquiries, and maintain strong relationships while supporting registration, acquisition, and sales activities.

The role emphasizes empathy, rapid problem solving, and effective communication in Bahasa, with English aptitude and a willingness to learn in a dynamic environment.