Part-Time Customer Success & Support Specialist

Magada Tirta Amerta

Sleman

On-site

IDR 39,060,000 - 61,380,000

Full time

2 days ago

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Job summary

PT. MAGADA TIRTA AMERTA invites energetic individuals for a customer service and sales support role. You will guide customers and partners in product usage, handle inquiries and disputes, and deliver excellent service to build strong relationships across our consumer base.

The position requires clear communication in Bahasa Indonesia, familiarity with sales activities, fast typing, accuracy, and empathy. Fresh graduates are welcome; up to two years in similar roles is acceptable.

Qualifications

Clear articulation and good communication in Bahasa
Experience in customer service area
Experience in sales area
Typing skill with WPM 50 & Accuracy 90%
Sense of empathy
Vaccinated min 2 dose
Energetic and agile
Min. Fresh graduate and max 2 years in the same position (entry level)
Attention to detail
Adaptive with dynamic changes

Responsibilities

Guide our consumer and partners in using our products
Manage service enquiries and disputes arising from our consumer and partners
Provide excellent customer service to our consumer and partners base
Maintain good relationships and community building efforts with our consumer and partners
Support project from all verticals including registration, acquisition, and sales transaction.
Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
To resolve consumers and partners problems quickly and effectively with empathy and care.
Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc)