Customer Success & Support Specialist

Magada & Co; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Magada & Co is seeking a customer service professional in Jakarta to guide consumers and partners in using products and resolving inquiries. You will maintain relationships, support cross-functional projects, and educate users on promotions, with empathy and strong Bahasa and English communication.

The role emphasizes quick, empathetic problem solving, handling inquiries and disputes, and providing excellent service to our consumer and partner base in a dynamic environment.

Qualifications

• Min D3/S1 in any major with GPA >= 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service or sales.
• Typing speed 50 WPM with 90% accuracy.
• Empathy, energetic and agile.
• Fresh graduates welcome; max 2 years in the same position.
• Able to speak English with minimum passive communication.
• Number of candidates required: 1.

Responsibilities

• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Skills

Customer service

Communication

Empathy

Typing 50 WPM

Education

D3/S1 any major

Tools

MS Office

Job description

Magada & Co is seeking a customer service professional in Jakarta to guide consumers and partners in using products and resolving inquiries. You will maintain relationships, support cross-functional projects, and educate users on promotions, with empathy and strong Bahasa and English communication.

The role emphasizes quick, empathetic problem solving, handling inquiries and disputes, and providing excellent service to our consumer and partner base in a dynamic environment.