Customer Success & Partner Support Specialist

Magada & Co; Bekasi; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

Magada & Co is seeking a motivated Customer Support Associate in Bekasi to guide customers and partners on product usage, handle service queries, and resolve disputes with empathy. The role emphasizes relationship building, education on promotions, and cross-functional project support across registration, acquisition, and sales.

Fresh graduates are welcome. Excellent Bahasa communication, basic English, and a minimum 2 doses vaccination are preferred.

Qualifications

• Min D3/S1 any major with GPA 2.75
• Clear articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill 50 wpm with 90% accuracy
• Sense of empathy
• Vaccinated min 2 doses
• Energetic and agile
• Fresh graduate or up to 2 years in the same position
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with passive competence

Responsibilities

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties
• Resolve consumers and partners problems quickly and effectively with empathy and care
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc)

Skills

Customer service

Sales experience

Typing 50 wpm

English (passive)

Bahasa communication

Empathy

Adaptability

Fresh graduate friendly

Attention to detail

Energetic and agile

Vaccinated 2 doses

Education

D3/S1 any major

Job description

Magada & Co is seeking a motivated Customer Support Associate in Bekasi to guide customers and partners on product usage, handle service queries, and resolve disputes with empathy. The role emphasizes relationship building, education on promotions, and cross-functional project support across registration, acquisition, and sales.

Fresh graduates are welcome. Excellent Bahasa communication, basic English, and a minimum 2 doses vaccination are preferred.