Customer Success & Acquisition Specialist

Magada Tirta Amerta; Bekasi; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA in Bekasi is seeking a cheerful, energetic Customer Service Associate to guide customers and partners in using our products and to handle inquiries and disputes with empathy.

You will support sales and registration processes, educate customers on promotions, maintain relationships, and perform account admin tasks. Fresh graduates are welcome; Bahasa Indonesia and basic English are required.

Qualifications

• Min D3/S1 with GPA 2.75 or higher.
• Clear articulation and good Bahasa Indonesia communication.
• Customer service experience preferred.
• Sales experience preferred.
• Typing speed 50 WPM with 90% accuracy.
• Empathy and adaptability to dynamic changes.
• English (passive) communication acceptable.
• Fresh graduates welcome; max 2 years in same role.

Responsibilities

• Guide customers and partners in using products.
• Manage service inquiries and disputes with empathy.
• Deliver excellent customer service to customers and partners.
• Maintain relationships and community-building efforts.
• Support registrations, acquisitions, and sales transactions.
• Educate customers on products and promotions; assist with troubleshooting.
• Resolve problems quickly and effectively.
• Handle partner accounts administration (changes, info, credits).

Skills

Customer service

Sales experience

Typing 50 WPM

Empathy

Bahasa Indonesia

English (passive)

Fresh graduate

Entry level

Attention to detail

Adaptability

Vaccinated 2x

Energetic and agile

Education

Diploma/Bachelor GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA in Bekasi is seeking a cheerful, energetic Customer Service Associate to guide customers and partners in using our products and to handle inquiries and disputes with empathy.

You will support sales and registration processes, educate customers on promotions, maintain relationships, and perform account admin tasks. Fresh graduates are welcome; Bahasa Indonesia and basic English are required.