Customer Success & Partnerships Advocate

Magada & Co; Sumbermalang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada & Co is seeking a customer service professional in Indonesia to guide consumers and partners in using our products, and to manage service inquiries and disputes. The role focuses on delivering excellent service and building community relations with the consumer and partner base.

Responsibilities include supporting projects across registration, acquisition, and sales transactions, with an emphasis on clear Bahasa communication and English passive proficiency.

Qualifications

• Min D3/S1 in any major with GPA 2.75.
• Clear articulation and strong Bahasa communication.
• Experience in customer service.
• Experience in sales.
• Typing speed 50 WPM with 90% accuracy.
• Vaccinated with 3 doses.
• Fresh graduates welcome; max 2 years in the same position (entry-level).
• Able to speak English with passive proficiency.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service inquiries and disputes arising from consumers and partners.
• Provide excellent customer service to consumers and partners.
• Maintain good relationships and community-building with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.

Skills

Communication

Typing

English proficiency

Education

D3/S1 with GPA 2.75

Job description

Magada & Co is seeking a customer service professional in Indonesia to guide consumers and partners in using our products, and to manage service inquiries and disputes. The role focuses on delivering excellent service and building community relations with the consumer and partner base.

Responsibilities include supporting projects across registration, acquisition, and sales transactions, with an emphasis on clear Bahasa communication and English passive proficiency.