Customer Success & Support Associate

Magada & Co; Sleman; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada & Co is seeking a proactive customer relations specialist in Yogyakarta. You will guide consumers and partners in using our products, handle service inquiries and disputes, and deliver excellent customer service across the consumer and partner base.

You will maintain relationships, support projects across registration, acquisition, and sales, and educate on promotions and troubleshooting. The role requires empathy, energy, and adaptability, with fresh graduates or up to 2 years’

Qualifications

• Min D3/S1 in any major, with GPA 2.75 or higher.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing skill with 50 WPM and 90% accuracy.
• Sense of empathy.
• Vaccinated with minimum 2 doses.
• Energetic and agile.
• Fresh graduates or max 2 years in the same position (entry level).
• Able to speak English with minimum passive communication.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes arising from our consumer and partners.
• Provide excellent customer service to our consumer and partners base.
• Maintain good relationships and community building efforts with our consumer and partners.
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc).

Skills

Communication

Empathy

Customer service

Sales

Typing 50 WPM

English (passive)

Bahasa Indonesia

Attention to detail

Adaptability

Energetic and agile

Education

D3/S1 any major

Job description

Magada & Co is seeking a proactive customer relations specialist in Yogyakarta. You will guide consumers and partners in using our products, handle service inquiries and disputes, and deliver excellent customer service across the consumer and partner base.

You will maintain relationships, support projects across registration, acquisition, and sales, and educate on promotions and troubleshooting. The role requires empathy, energy, and adaptability, with fresh graduates or up to 2 years’