Customer Success & Support Specialist

Magada & Co; Denpasar Barat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Magada & Co is hiring for a customer service oriented role in Bali. The role involves guiding consumers and partners, handling inquiries and disputes, and maintaining strong relationships. You will support cross-vertical projects, educate users on products, and resolve issues with empathy.

Fresh graduates welcome, with up to 2 years in the same role. Strong communication in Bahasa is essential; English proficiency is a plus.

Qualifications

• Min D3/S1 any major with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service.
• Experience in sales.
• Typing not required for this role but strong communication helps.
• Empathy and patient demeanour.
• Vaccinated minimum 2 doses.
• Energetic, agile and adaptable to changes.
• Fresh graduates welcome, max 2 years in same role.

Responsibilities

• Guide our consumer and partners in using our products.
• Manage service enquiries and disputes with care.
• Provide excellent customer service to consumers and partners.
• Maintain good relationships and community building with consumers and partners.
• Support projects across registrations, acquisition, and sales transactions.
• Educate consumers and partners on products and promotions, and troubleshooting.
• Resolve problems quickly and empathetically.
• Handle partner accounts administration (updates and changes).

Skills

Customer service

Sales

Communication in Bahasa

English (passive)

Empathy

Detail-oriented

Education

D3/S1 in any major; GPA 2.75

Job description

Magada & Co is hiring for a customer service oriented role in Bali. The role involves guiding consumers and partners, handling inquiries and disputes, and maintaining strong relationships. You will support cross-vertical projects, educate users on products, and resolve issues with empathy.

Fresh graduates welcome, with up to 2 years in the same role. Strong communication in Bahasa is essential; English proficiency is a plus.