Customer Success & Support Specialist

Staffinc; Jakarta Selatan; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Staffinc is seeking a Customer Service Representative in Jakarta to support customers through live chat, handling product questions, orders, and general inquiries. You will provide timely, accurate information and strive to deliver an outstanding customer experience.

Responsibilities include documenting interactions, educating customers on products and self-service options, and collecting feedback to help support and product teams improve services.

Responsibilities

• Assist customers via live chat with product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and escalate complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support service and product improvements.

Job description

Staffinc is seeking a Customer Service Representative in Jakarta to support customers through live chat, handling product questions, orders, and general inquiries. You will provide timely, accurate information and strive to deliver an outstanding customer experience.

Responsibilities include documenting interactions, educating customers on products and self-service options, and collecting feedback to help support and product teams improve services.