Entry-Level Customer Success & Partner Support Specialist

Magada & Co

Jakarta Pusat

On-site

IDR 66,960,000 - 100,440,000

Full time

3 days ago

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Job summary

Magada & Co is seeking a customer service representative in Jakarta, Indonesia. You will guide consumers and partners in product use, handle inquiries and disputes, and deliver excellent service while building relationships.

You will also support cross-vertical projects and educate users on campaigns, with empathetic, energetic handling of challenges. Fluency in Bahasa is required with passive English; typing speed of 50 WPM and 90% accuracy is expected.

Qualifications

Minimum D3 or S1 from any major; GPA 2.75 or higher.
Clear articulation and strong Bahasa communication skills.
Experience in customer service or sales is preferred.
Typing 50 WPM with 90% accuracy.
Demonstrated empathy and high energy.
Fresh graduates welcome; up to 2 years in similar roles.

Responsibilities

Guide consumers and partners in using products and resolve inquiries.
Manage service inquiries and disputes with empathy and care.
Provide excellent customer service to the consumer and partner base.
Maintain strong relationships and community-building with consumers and partners.
Support projects from registration to sales transactions across verticals.
Educate consumers and partners on products and campaigns, troubleshoot issues.