Multichannel Customer Support Specialist

Cermati; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Cermati is seeking a customer support professional in Jakarta Pusat to handle inquiries by phone, face-to-face, and email. You will ensure customer privacy, resolve complaints, and document requests while maintaining strong communication with clients.

The ideal candidate has at least 1 year in a support role and solid English/Indonesian communication, with proficiency in MS Office and Internet tools. On-site position offering growth opportunities.

Qualifications

• Minimum 1 year experience in Customer Support / Call Center / Contact Center.
• Good communication and interpersonal skills.

Responsibilities

• Serve customers by telephone, face to face and email
• Maintain the confidentialitycustomer privacy including complaints or requests from customers
• Provide solutions to customer complaints
• Make a complaint report or customer request
• Establish good communication with customers

Skills

Communication

Interpersonal skills

Tools

Ms Office

Internet

Job description

Cermati is seeking a customer support professional in Jakarta Pusat to handle inquiries by phone, face-to-face, and email. You will ensure customer privacy, resolve complaints, and document requests while maintaining strong communication with clients.

The ideal candidate has at least 1 year in a support role and solid English/Indonesian communication, with proficiency in MS Office and Internet tools. On-site position offering growth opportunities.