Japanese-Speaking Customer Experience Agent (L1)

Staffinc Group; Jakarta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Staffinc Group in Jakarta Selatan is seeking a Customer Service Agent L1 (Japanese Speaker) to handle live chat inquiries, assist with orders, and provide exceptional service.

You will document interactions accurately, educate customers on products and self-service options, and help resolve issues or escalate complex cases when required, delivering friendly and empathetic support. Collaboration with product and support teams helps ensure customer satisfaction.

Responsibilities

• Assist customers via live chat with product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and escalated complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support service and product improvements.

Job description

Staffinc Group in Jakarta Selatan is seeking a Customer Service Agent L1 (Japanese Speaker) to handle live chat inquiries, assist with orders, and provide exceptional service.

You will document interactions accurately, educate customers on products and self-service options, and help resolve issues or escalate complex cases when required, delivering friendly and empathetic support. Collaboration with product and support teams helps ensure customer satisfaction.