Entry-Level Customer Service & Partner Support

Magada & Co; Jakarta Pusat; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Basic Salary

BPJS

Job summary

Magada & Co in Jakarta is seeking a customer service advocate to guide consumers and partners in using our products, ensuring smooth interactions and prompt support.

You will manage service inquiries, resolve disputes with empathy, and build lasting relationships while assisting across registration, acquisition, and sales-related tasks.

Fresh graduates welcome; Bahasa Indonesia essential with good English passive ability; typing speed 50 WPM; 2 years max in similar role.

Qualifications

• Minimum D3 or S1 with GPA 2.75.
• Clear articulation and good Bahasa Indonesia.
• Experience in customer service or sales.
• Typing 50 WPM with 90% accuracy.
• Empathy, energetic and agile.
• Fresh graduates welcome (0–2 years).
• English ability at least passive.
• Only 1 position available.

Responsibilities

• Guide consumers and partners in using our products.
• Handle service inquiries and resolve disputes with customers and partners.
• Deliver excellent customer service to customers and partners.
• Build and maintain relationships with consumers and partners.
• Support projects across registration, acquisition, and sales transactions.
• Educate customers on products and promotions, and assist with troubleshooting.
• Resolve issues quickly and empathetically.
• Handle partner account administration such as credit top-ups and data updates.

Skills

Communication skills

Empathy

Bahasa Indonesia

English (passive)

Education

D3/S1 degree, GPA 2.75

Job description

Magada & Co in Jakarta is seeking a customer service advocate to guide consumers and partners in using our products, ensuring smooth interactions and prompt support.

You will manage service inquiries, resolve disputes with empathy, and build lasting relationships while assisting across registration, acquisition, and sales-related tasks.

Fresh graduates welcome; Bahasa Indonesia essential with good English passive ability; typing speed 50 WPM; 2 years max in similar role.