Customer Success & Support Associate

Magada Tirta Amerta

Palembang

On-site

IDR 44,640,000 - 66,960,000

Full time

3 days ago

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Job summary

PT. MAGADA TIRTA AMERTA in Palembang is seeking a customer service and sales support specialist to guide customers and partners in using our products. You will handle inquiries, resolve disputes with empathy, and contribute to community building while supporting registration and sales processes.

Fresh graduates welcome; minimum D3/S1 with GPA 2.75; fluent Bahasa with good English; typing 50 WPM. This is a full-time on-site role offering opportunities to grow in a dynamic manpower services

Qualifications

Minimum D3/S1 with GPA 2.75.
Clear articulation and Bahasa communication.
Experience in customer service.
Experience in sales.
Typing speed 50 WPM with 90% accuracy.
Empathetic, energetic and adaptable to change.
English knowledge, basic passive.
Fresh graduates welcome; max 2 years in role.

Responsibilities

Guide consumers and partners in using our products.
Handle service inquiries and disputes.
Provide excellent customer service to consumers and partners.
Maintain relationships with consumers and partners.
Support registration, acquisition and sales projects.
Educate consumers and partners on products and campaigns.
Resolve problems quickly with empathy and care.
Process partner account admin tasks (credit top-up, changes).

Skills

Clear articulation

Good Bahasa communication

English passive proficiency

Empathy

Energetic and agile

Typing speed

Education

D3/S1 degree with GPA 2.75

Job description

Fresh graduates welcome; minimum D3/S1 with GPA 2.75; fluent Bahasa with good English; typing 50 WPM. This is a full-time on-site role offering opportunities to grow in a dynamic manpower services

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