Customer Care & Partner Support Specialist

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA is seeking a dynamic Customer Service and Sales Associate in Indonesia. The role focuses on guiding customers and partners in using our products, handling inquiries with empathy, and delivering excellent service across all touchpoints.

Fresh graduates are welcome; strong Bahasa and basic English are essential. The candidate should be energetic, detail-oriented, and adaptable to change, with a minimum D3/S1 and a GPA of 2.75.

Qualifications

• Bachelor's or Diploma in any field (minimum GPA 2.75).
• Good Bahasa articulation and communication skills.
• Experience in customer service and sales is preferred.
• Typing speed of 50 WPM with 90% accuracy.
• Must be empathetic, energetic, and adaptable.

Responsibilities

• Guide customers and partners in using company products.
• Handle service inquiries and disputes with empathy and care.
• Provide excellent customer service to customers and partners.
• Educate customers on products, campaigns, and troubleshooting.

Skills

Bahasa communication

English communication

Customer service

Sales

Typing 50 WPM

Empathy

Vaccinated 2 doses

Energetic

Fresh graduate welcome

Attention to detail

Adaptive to change

Passive English speaking

Education

D3/S1 any major, GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA is seeking a dynamic Customer Service and Sales Associate in Indonesia. The role focuses on guiding customers and partners in using our products, handling inquiries with empathy, and delivering excellent service across all touchpoints.

Fresh graduates are welcome; strong Bahasa and basic English are essential. The candidate should be energetic, detail-oriented, and adaptable to change, with a minimum D3/S1 and a GPA of 2.75.