Customer Education & Support Associate

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 71,424,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA in Jakarta seeks a proactive customer service associate to support consumers and partners across registrations, acquisitions, and sales transactions. You will respond to inquiries with empathy and help resolve issues swiftly.

Requirements include a D3/S1 with GPA 2.75, fluent Bahasa, basic English, 50 WPM typing with 90% accuracy, and 0–2 years in a similar role. Fresh graduates are welcome; energetic, detail-oriented, and adaptable to change.

Qualifications

• Min D3/S1 with GPA 2.75.
• Clear articulation and good Bahasa communication.
• Experience in customer service or sales is preferred.
• Typing speed 50 WPM with 90% accuracy.
• Able to speak English with minimum passive communication.
• Energetic and agile.
• Fresh graduate or up to 2 years in the same position.
• Attention to detail and adaptability to dynamic changes.

Responsibilities

• Guide our consumers and partners in using our products.
• Manage service inquiries and disputes arising from our consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships and community-building efforts with our consumers and partners.
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products and promotional campaigns, and troubleshoot when they have difficulties.
• Resolve consumers' and partners' problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Skills

Typing 50 WPM

Empathy

Clear Bahasa articulation

Basic English

Attention to detail

Adaptive to change

Energetic and agile

Education

D3/S1 any major, GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA in Jakarta seeks a proactive customer service associate to support consumers and partners across registrations, acquisitions, and sales transactions. You will respond to inquiries with empathy and help resolve issues swiftly.

Requirements include a D3/S1 with GPA 2.75, fluent Bahasa, basic English, 50 WPM typing with 90% accuracy, and 0–2 years in a similar role. Fresh graduates are welcome; energetic, detail-oriented, and adaptable to change.