Entry-Level Customer Service & Support Associate

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Basic Salary

Job summary

PT. MAGADA TIRTA AMERTA is seeking an energetic Customer Service/Acquisition role to guide our customers and partners in using our products and promotions. You will manage inquiries, resolve disputes with empathy, and deliver excellent service to a growing partner base.

Requirements include a D3/S1 degree with GPA 2.75, strong Bahasa, and at least basic English. Fresh graduates are welcome; CVs should be in English.

Qualifications

• Minimum D3/S1 degree with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service or sales.
• Typing speed 50 WPM with high accuracy.
• Able to speak English at least passively.
• Energetic, agile and adaptable to change.
• Fresh graduates welcome; up to 2 years in same role.
• Submit CV in English.

Responsibilities

• Guide our consumers and partners in using our products.
• Manage service inquiries and disputes with empathy.
• Provide excellent customer service to our consumer and partner base.
• Educate consumers on products and promotional campaigns.
• Maintain relationships and community-building with consumers and partners.
• Perform administrative tasks for partner accounts.

Skills

Typing 50 WPM

Bahasa communication

English ability

Customer service

Sales experience

Empathy

Attention to detail

Fresh graduate welcome

Education

D3/S1 degree

GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA is seeking an energetic Customer Service/Acquisition role to guide our customers and partners in using our products and promotions. You will manage inquiries, resolve disputes with empathy, and deliver excellent service to a growing partner base.

Requirements include a D3/S1 degree with GPA 2.75, strong Bahasa, and at least basic English. Fresh graduates are welcome; CVs should be in English.