Customer Service - Palembang

Magada Tirta Amerta; Palembang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA in Palembang is seeking a customer service and sales support specialist to guide customers and partners in using our products. You will handle inquiries, resolve disputes with empathy, and contribute to community building while supporting registration and sales processes.

Fresh graduates welcome; minimum D3/S1 with GPA 2.75; fluent Bahasa with good English; typing 50 WPM. This is a full-time on-site role offering opportunities to grow in a dynamic manpower services

Qualifications

• Minimum D3/S1 with GPA 2.75.
• Clear articulation and Bahasa communication.
• Experience in customer service.
• Experience in sales.
• Typing speed 50 WPM with 90% accuracy.
• Empathetic, energetic and adaptable to change.
• English knowledge, basic passive.
• Fresh graduates welcome; max 2 years in role.

Responsibilities

• Guide consumers and partners in using our products.
• Handle service inquiries and disputes.
• Provide excellent customer service to consumers and partners.
• Maintain relationships with consumers and partners.
• Support registration, acquisition and sales projects.
• Educate consumers and partners on products and campaigns.
• Resolve problems quickly with empathy and care.
• Process partner account admin tasks (credit top-up, changes).

Skills

Clear articulation

Good Bahasa communication

English passive proficiency

Empathy

Energetic and agile

Typing speed

Education

D3/S1 degree with GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs. OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc). Requirements:

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person