Customer Success & Partner Support (Entry-Level)

Magada & Co; Tirto; On-site; IDR 33,480,000 - 44,640,000; Full time

Job summary

Magada & Co in Indonesia seeks a customer service-focused professional to guide consumers and partners in using products and resolving issues. The role emphasizes empathetic communication, relationship building, and cross-functional support across registration, acquisition, and sales activities.

Responsibilities include managing inquiries, handling disputes, educating customers about campaigns, and performing partner account administration.

Responsibilities

• Guide consumers and partners in using products
• Manage service enquiries and disputes from consumers and partners
• Provide excellent customer service to consumers and partners
• Maintain good relationships and community building with consumers and partners
• Support projects across registration, acquisition, and sales transactions
• Educate consumers and partners on products and campaigns, and troubleshoot issues
• Resolve problems quickly and empathetically with care
• Handle partner accounts administration (credit top-up, changes in partner information)

Job description

Magada & Co in Indonesia seeks a customer service-focused professional to guide consumers and partners in using products and resolving issues. The role emphasizes empathetic communication, relationship building, and cross-functional support across registration, acquisition, and sales activities.

Responsibilities include managing inquiries, handling disputes, educating customers about campaigns, and performing partner account administration.