Customer Success Manager (CSM) – B2B SaaS

Zinit; Jakarta Pusat; Vor Ort; IDR 167.400.000 - 334.800.000; Vollzeit

Zusammenfassung

ZINIT, an AI-native B2B SaaS platform, is seeking a Customer Success Manager to connect customers, tenders, sales and product in Jakarta. You will own customer success end-to-end and help customers achieve better procurement outcomes.

Workplace: office-based in Jakarta, 5 days a week. Full-time. You will build trusted relationships, analyze markets and tender opportunities, and drive improvements in turnaround time and tender quality with ongoing customer partnerships.

Qualifikationen

• Experience in B2B service or working with major clients.
• Strong written and verbal communication, presentation and business communication skills.
• Analytical and strategic thinking, resourcefulness and practical problem solving.
• Fluency in Indonesian and English.
• Comfort using AI tools to work efficiently.

Aufgaben

• Act as a procurement partner: help customers solve sourcing challenges, structure effective tenders and achieve better commercial outcomes.
• Build trusted relationships with key customer stakeholders.
• Analyze markets, tender opportunities and competitor patterns, and share actionable insights.
• Keep documentation, requirements, compliance, submissions and deadlines on track.
• Analyze tender outcomes and improve turnaround time, quality and processes.
• Provide clear updates on tender activity, performance metrics, risks, blockers and opportunities.

Kenntnisse

Customer success

Communication skills

Analytical thinking

Market insights

Documentation management

Indonesian & English

AI tools

Tools

AI tools

Jobbeschreibung

Customer Success Manager (CSM) – B2B SaaS

ZINIT is building an AI-native B2B SaaS platform that helps companies source suppliers, run RFPs and unlock real savings in days. We are early-stage, already in market and expanding internationally across Indonesia, India, the US and beyond.

The role

We are looking for a Customer Success Manager in Jakarta to connect customers, tenders, sales and product. You will own customer success end-to-end and help customers achieve better procurement outcomes.

Workplace: office-based in Jakarta, 5 days a week. Full-time.

Your responsibilities

• Act as a procurement partner: help customers solve sourcing challenges, structure effective tenders and achieve better commercial outcomes.
• Build trusted relationships with key customer stakeholders.
• Analyze markets, tender opportunities and competitor patterns, and share actionable insights.
• Keep documentation, requirements, compliance, submissions and deadlines on track.
• Analyze tender outcomes and improve turnaround time, quality and processes.
• Provide clear updates on tender activity, performance metrics, risks, blockers and opportunities.

What you bring

• Experience in B2B service, customer relations or working with major clients.
• Strong written and verbal communication, presentation and business communication skills.
• Analytical and strategic thinking, resourcefulness and practical problem solving.
• Confidence researching, comparing and connecting market information.
• Ownership, proactive process improvement and the ability to manage multiple priorities under pressure.
• Confidence working with documents, deadlines, requirements and follow-ups.
• Fluency in Indonesian and English.
• Comfort using AI tools to work efficiently.
• Ability to work from our Jakarta office 5 days a week.
• Experience in procurement, electronic trading platforms, B2B SaaS, tenders or enterprise customers is an advantage.

Your first 3–6 months

• Manage active customer tenders independently.
• Build strong relationships with key client stakeholders.
• Improve turnaround time and tender quality.
• Generate actionable market insights.
• Contribute to scalable customer success playbooks.

What we offer

An international team, close collaboration with leadership, significant ownership, professional growth in SaaS and procurement technology, and the opportunity to shape a growing business. Our operating values are speed, clarity, ownership and results.