Jakarta-Based CSM: B2B SaaS & Tender Excellence

Zinit; Jakarta Pusat; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

ZINIT, an AI-native B2B SaaS platform, is seeking a Customer Success Manager to connect customers, tenders, sales and product in Jakarta. You will own customer success end-to-end and help customers achieve better procurement outcomes.

Workplace: office-based in Jakarta, 5 days a week. Full-time. You will build trusted relationships, analyze markets and tender opportunities, and drive improvements in turnaround time and tender quality with ongoing customer partnerships.

Qualifications

• Experience in B2B service or working with major clients.
• Strong written and verbal communication, presentation and business communication skills.
• Analytical and strategic thinking, resourcefulness and practical problem solving.
• Fluency in Indonesian and English.
• Comfort using AI tools to work efficiently.

Responsibilities

• Act as a procurement partner: help customers solve sourcing challenges, structure effective tenders and achieve better commercial outcomes.
• Build trusted relationships with key customer stakeholders.
• Analyze markets, tender opportunities and competitor patterns, and share actionable insights.
• Keep documentation, requirements, compliance, submissions and deadlines on track.
• Analyze tender outcomes and improve turnaround time, quality and processes.
• Provide clear updates on tender activity, performance metrics, risks, blockers and opportunities.

Skills

Customer success

Communication skills

Analytical thinking

Market insights

Documentation management

Indonesian & English

AI tools

Tools

AI tools

Job description

ZINIT, an AI-native B2B SaaS platform, is seeking a Customer Success Manager to connect customers, tenders, sales and product in Jakarta. You will own customer success end-to-end and help customers achieve better procurement outcomes.

Workplace: office-based in Jakarta, 5 days a week. Full-time. You will build trusted relationships, analyze markets and tender opportunities, and drive improvements in turnaround time and tender quality with ongoing customer partnerships.