Jr CSM Jakarta

Talent Search Recruitment - Indonesia; Jakarta Selatan; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive team culture

Top clients across industries

Training resources

Job summary

Talent Search Recruitment - Indonesia is seeking a customer success/CS-related professional to join our team in Jakarta. The role focuses on onboarding, driving sustained adoption, and educating clients on relevant features to meet their business needs.

You will collaborate with cross-functional teams, manage client communications, and help renewals and upsells while focusing on reducing churn and delivering exceptional service.

Qualifications

• 2–4 years enterprise client-facing experience (Customer Success, Account Management, or Business Development).
• Supply chain or logistics background with some technology exposure.
• Experience with decision-makers, product champions, and end users at startups and large enterprises.
• Experience with complex, multi-divisional, multi-geographical clients.
• Strong leadership and executive presence.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Ability to multitask and work with cross-functional teams (Sales, Product, Marketing, Services).
• Consistent performer under pressure and deadline-driven.
• Empathy to understand customer needs and why they need it.
• Bachelor's degree required.

Responsibilities

• Work closely with the client to ensure effective onboarding and drive sustained adoption over time.
• Maintain a deep understanding of our solutions and educate clients about the most relevant features for their business needs.
• Deliver effective, timely and accurate client communications and review KPIs with active engagement.
• Develop and execute management plans for clients including QBRs, renewals, and potential upsells.
• Collaborate across clients’ organizations and with cross-functional teams.
• Act as the voice of the client and provide internal feedback to Product, Engineering, and other teams.
• Support the resolution of delivery, implementation or technical issues and perform other duties as assigned.
• Monitor client usage to identify at-risk accounts and propose churn-mitigation strategies.

Education

Bachelor's degree

Job description

• Work closely with the client to ensure effective and efficient on boarding and drive sustainedadoption over time
• Maintain a deep understanding of our solutions and content and effectively educate clients aboutthe most relevant features/functionality for their specific business needs
• Deliver effective, timely and accurate client communications (oral and written), establishing andreviewing key performance indicators with active positive engagement
• Develop and execute efficient and effective management plans for clients such as QBRs, renewalsand potential up-sells
• Engage across clients organization and work collaboratively with cross functional teams
• Act as the voice of client and provide internal feedback to Product, Engineering and other teams toenhance client services
• Support the resolution of delivery, implementation or technical issues. Perform other duties asassigned
• Monitor clients usage throughout their lifecycle, to not only identify and prioritize at-risk accounts,but also proposing strategies to mitigate churn

Qualifications:

• 2 - 4 years of enterprise experience in client facing roles such as Customer Success, AccountManagement or Business Development.
• Supply Chain or Logistics background is essential with some exposure to technology
• Experience working with decision-makers, product champions, and end users at both growing start-ups and large enterprises
• Experience in working with complex, multi-divisional, multi-geographical clients
• Strong leadership skills and impressive executive presence
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product,Marketing, Services)
• Consistent performer who handles stressful situations and deadline pressures well
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree required

We Offer:

• Competitive salary and benefits package
• Opportunity for growth and development within a fast-paced and dynamic environment
• Supportive and collaborative team culture
• Chance to work with top clients in various industries
• Training and resources to enhance your skills and knowledge