Customer Service Supervisor — SAP, OTIF & CI Champion

Ingredion; Jakarta Pusat; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Total rewards package

Benefits & Wellness

Flexible work arrangements

Career growth

Recognition program

Referral bonus

Job summary

Ingredion in Jakarta, Indonesia, is seeking a Customer Service Supervisor to lead order processing and documentation inquiries. You will process sales orders in SAP, coordinate with sales and supply chain to secure on-time, in-full delivery, and ensure pricing and master data accuracy.

The role requires a bachelor's degree in business or related field, at least two years in customer service or logistics, and fluency in Bahasa and English.

Qualifications

• Bachelor's degree in business management or related field.
• Minimum 2 years' experience in customer service and/or logistics.
• Proficiency in Microsoft Excel and SAP.
• Fluency in Bahasa Indonesia and English, both written and spoken.

Responsibilities

• Process sales orders with SAP system.
• Communicate with customers and sales team to achieve OTIF targets and forecast accuracy.
• Coordinate with supply chain, quality and production to secure supply.
• Maintain data accuracy (pricing, customer master data) and respond to inquiries promptly.
• Support finance on receivables, payables, taxation and compliance.
• Improve customer satisfaction and drive CI projects.

Skills

Customer service

Communication

Education

Bachelor's Degree in Business Management

Tools

Microsoft Excel

SAP

Job description

Ingredion in Jakarta, Indonesia, is seeking a Customer Service Supervisor to lead order processing and documentation inquiries. You will process sales orders in SAP, coordinate with sales and supply chain to secure on-time, in-full delivery, and ensure pricing and master data accuracy.

The role requires a bachelor's degree in business or related field, at least two years in customer service or logistics, and fluency in Bahasa and English.