Customer Success & Order Coordinator — Indonesia

Valmet Corporation; Indonesia; On-site; IDR 60,000,000 - 95,000,000; Full time

Job summary

Valmet Corporation in Indonesia is seeking a Customer Service Specialist to manage the order journey, coordinate with sales, logistics, and operations, and ensure accurate quotations, orders, and documentation. You will support sustainable packaging and paper industry solutions while upholding high service standards.

The role requires a Bachelor’s degree in a related field and 2–5+ years in customer service or order management, with strong English communication and ERP/Salesforce experience.

Qualifications

• Bachelor's degree in Finance, Project Coordination, Business Administration, or related field.
• 2–5+ years of experience in customer service, order management, sales coordination, finance operations, or commercial administration.
• Solid understanding of order processing, Incoterms, delivery terms, and payment terms (including L/C and bank guarantees).
• Proficient in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce.
• Strong written and spoken English communication skills and ability to build relationships with customers and colleagues.

Responsibilities

• Manage order handling activities for the assigned area and collaborate closely with sales teams to support customer requirements.
• Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system.
• Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• Verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests.
• Monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia.

Skills

ERP systems

Salesforce

MS Office

English language

Order management

Customer service

Education

Bachelor's degree in Finance

Bachelor's degree in Project Coordination

Bachelor's degree in Business Administration

Tools

Salesforce

ERP systems

MS Office

Job description

Valmet Corporation in Indonesia is seeking a Customer Service Specialist to manage the order journey, coordinate with sales, logistics, and operations, and ensure accurate quotations, orders, and documentation. You will support sustainable packaging and paper industry solutions while upholding high service standards.

The role requires a Bachelor’s degree in a related field and 2–5+ years in customer service or order management, with strong English communication and ERP/Salesforce experience.