Customer Service & Sales Admin Staff

PT Sika Indonesia; Bekasi; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Sika Indonesia in Bekasi is seeking a Customer Service & Sales Admin to manage the end-to-end order-to-delivery process, processing customer purchase orders in SAP, monitoring stock, and coordinating outbound deliveries. This role works across Sales, Planning, Production, Warehouse, Logistics, Distribution, and Finance to ensure on-time delivery, accurate documentation, and responsive service.

Ideal candidate has a 2–3 year background in customer service or order management, SAP experience,

Qualifications

• Bachelor's degree in a relevant field such as Business Admin, Management or Supply Chain.
• 2–3 years of experience in Customer Service, Sales Administration or Order Management.
• Hands-on SAP experience for sales orders, delivery, and inventory.
• Proficiency in Excel and MS Office for data processing, monitoring and reporting.

Responsibilities

• Receive, review, and process customer purchase orders accurately in SAP.
• Monitor stock availability and coordinate inventory across locations.
• Create and manage Outbound Delivery documents and ensure delivery readiness.
• Review STO transactions and coordinate stock transfers between locations.
• Coordinate with Sales, Planning, Production, Warehouse, Logistics, Distribution and Finance for smooth order-to-delivery execution.
• Manage Outbound Delivery considering truck capacity, pallet requirements, and schedules.
• Monitor outstanding orders, back orders, and delivery status; accelerate stock shortages or delays.
• Handle customer inquiries, order updates, complaints, returns, and related service issues to closure.
• Maintain accurate SAP data for orders, delivery, pricing, and documentation to facilitate invoicing.

Skills

Customer service

Order management

SAP

Stock coordination

Excel

Education

Bachelor's degree in Business Administration, Management, Supply Chain Management, Industrial Engineering, Marketing, or a related field

Tools

SAP

Excel

Job description

This is a Customer Service & Sales Admin role focused on managing the order-to-delivery process. You will process customer purchase orders, monitor stock availability, create and manage outbound delivery documents, coordinate stock transfers, and handle customer inquiries and service issues. You will work across multiple departments including Sales, Planning, Production, Warehouse, Logistics, Distribution, and Finance to ensure smooth order execution.

Key responsibilities

Receive, review, and process customer purchase orders accurately and on time in SAP

Monitor stock availability, follow up production and quarantine stock, and coordinate inventory availability across locations

Create and manage Outbound Delivery documents, ensuring the correct product, quantity, and delivery readiness

Review and confirm Stock Transfer Order (STO) transactions and coordinate stock transfers between locations

Coordinate with Sales, Planning, Production, Warehouse, Logistics, Distribution, and Finance to support smooth order-to-delivery execution

Manage Outbound Delivery by considering truck capacity, pallet requirements, shipment schedule, and operational constraints

Monitor outstanding orders, back orders, and delivery status; proactively accelerate stock shortages, delays, or service disruptions

Handle customer inquiries, order updates, complaints, returns, and related service issues professionally through closure

Maintain accurate customer, pricing, order, delivery, and supporting documentation in SAP to facilitate invoicing and prevent administrative errors

Prepare clear and timely order, delivery, and customer service reports, and support continuous process improvement

About you

Bachelor's degree in Business Administration, Management, Supply Chain Management, Industrial Engineering, Marketing, or a related field

Minimum 2–3 years of relevant experience in Customer Service, Sales Administration, Order Management, Supply Chain Operations, or a similar role

Hands-on experience using SAP for sales order, delivery, inventory, or related transactions is strongly preferred

Good understanding of the order-to-delivery process, stock availability, logistics coordination, and shipment documentation

Proficient in Microsoft Office, particularly Excel, for data processing, monitoring, and reporting

Strong attention to detail, analytical thinking, prioritization, and problem-solving skills

Effective verbal and written communication skills, with a customer-focused and collaborative approach

Able to work independently and as part of a cross-functional team in a fast-paced operational environment

Willing to be employed under a 1-year fixed-term contract and based in Cibitung, Bekasi.

PT Sika Indonesia, a worldwide leader in construction chemical, construction industries such as transportation and infrastructure, power industry, water industry, manufacturing industry, commercial and residential buildings, ready mixed concrete and pre-cast concrete production

For suppport our expansion project, currently seeking an exceptional individual to fill the following position based at our head office in Cileungsi, Bogor. The position below offers excellent long – term career prospects and an attractive remuneration package.