Customer Operations Specialist — Food Supply & Shipments

Japfa; Indonesia; Vor Ort; IDR 89.280.000 - 133.920.000; Vollzeit

Zusammenfassung

Cargill in Indonesia is seeking a Customer Operations Specialist - ID to support domestic and export customer service activities. You will help optimize shipping, returns, and order handling while ensuring accuracy and timely communication with customers.

Role emphasizes ERP proficiency (SAP), collaboration across functions, and use of digital tools to improve efficiency. Strong problem-solving and ownership are key in this fast-paced environment.

Qualifikationen

• Bachelor's degree with at least 3 years in Customer Service/Operations or related field.
• Proficient in ERP systems, with SAP experience preferred.
• Experience using AI and digital tools to boost productivity.
• Strong integrity, accountability, and professional conduct.

Aufgaben

• Maintain shipment and inventory databases to meet demand forecasts.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies and support improvement projects.
• Escalate complex issues to appropriate staff as needed.
• Handle urgent issues with flexibility and responsiveness.

Kenntnisse

Customer service

Supply chain

Cross-functional collaboration

Problem solving

Ownership mindset

Ausbildung

Bachelor's degree

Tools

SAP

Jobbeschreibung

Cargill in Indonesia is seeking a Customer Operations Specialist - ID to support domestic and export customer service activities. You will help optimize shipping, returns, and order handling while ensuring accuracy and timely communication with customers.

Role emphasizes ERP proficiency (SAP), collaboration across functions, and use of digital tools to improve efficiency. Strong problem-solving and ownership are key in this fast-paced environment.