Feed Operations & Customer Service Specialist

Id72 Pt Santosa Agrindo Lestari; Indonesia; On-site; IDR 18,000,000 - 28,000,000; Full time

Job summary

Id72 Pt Santosa Agrindo Lestari in Indonesia seeks a Customer Operations Specialist to support domestic and export orders, optimize shipping and returns, and resolve delivery issues across the supply chain.

The role involves working with ERP systems (SAP) to manage order status, invoices, and inventory data, collaborating across functions, and responding flexibly to urgent business needs while maintaining a strong customer focus and integrity.

Qualifications

• Bachelor's degree with at least 3 years in Customer Service/Operations/Supply Chain.
• Experience with ERP systems, especially SAP.
• Ability to use AI, digital tools, and automation to boost productivity.

Responsibilities

• Maintain systems and databases supporting shipments and inventory.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies.
• Support improvement projects and initiatives requiring understanding of customer service practices.
• Handle basic issues under supervision and escalate complex ones.
• Perform other duties as assigned.

Skills

Problem solving

Customer focus

Cross-functional collaboration

Bias for action

Education

Bachelor's degree in relevant field

Tools

SAP

Job description

Id72 Pt Santosa Agrindo Lestari in Indonesia seeks a Customer Operations Specialist to support domestic and export orders, optimize shipping and returns, and resolve delivery issues across the supply chain.

The role involves working with ERP systems (SAP) to manage order status, invoices, and inventory data, collaborating across functions, and responding flexibly to urgent business needs while maintaining a strong customer focus and integrity.