Customer Operations Advisor — SAP & AI-Driven Logistics

Pt Pendidikan Anak Bangsa; Sidoarjo; Presencial; IDR 200 880 000 - 290 160 000; Tempo integral

Resumo da oferta

Cargill is seeking a Customer Operations Specialist in Indonesia to maintain systems and relationships that meet customer demand and handle shipments and inventory data. You will inform customers about order status, invoices, and contract balances while executing customer service strategies.

The role requires 3+ years in customer service/supply chain, SAP ERP proficiency, and a proactive approach to using AI and digital tools to boost productivity.

Qualificações

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.

Responsabilidades

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Receive, review and process inquiry or shipping instruction from customer/sales/overseas.
• Check cargo data and CIPL for both international and domestic shipment.
• Coordinate with vendors and airlines for shipment management and documentation.
• Provide daily reports to customers and monitor progress with vendors.

Conhecimentos

ERP systems (SAP)

AI & digital tools

Cross-functional collaboration

Customer focus

Integrity & accountability

Formação académica

Bachelor's degree

Ferramentas

SAP

Descrição da oferta de emprego

Cargill is seeking a Customer Operations Specialist in Indonesia to maintain systems and relationships that meet customer demand and handle shipments and inventory data. You will inform customers about order status, invoices, and contract balances while executing customer service strategies.

The role requires 3+ years in customer service/supply chain, SAP ERP proficiency, and a proactive approach to using AI and digital tools to boost productivity.