Customer Service Logistik

PT Tangguh Karimata Jaya; Kota Semarang; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

PT Tangguh Karimata Jaya in Semarang, Central Java, is seeking a Customer Service Specialist in freight forwarding. You will handle inquiries via phone, email, WhatsApp and other channels, and provide information on import/export logistics services.

You will monitor shipments, coordinate with operations, customs, carriers, and overseas agents, resolve complaints, and maintain shipment records. Fresh graduates with relevant knowledge are welcome to apply; a bachelor's degree is required or

Qualifications

• Bachelor's Degree in Logistics, Business, or Supply Chain.
• Minimum 1 year of experience in Customer Service or Freight Forwarding.
• Fresh graduates with relevant knowledge welcomed.
• Understanding of import/export procedures is a plus.
• Proficient in Microsoft Office.
• Strong communication and customer service skills.
• Good organizational skills and detail oriented.
• Able to work independently and in a team.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and other channels.
• Provide information regarding import and export logistics services.
• Monitor shipment status and provide updates.
• Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents.
• Resolve customer complaints and provide effective solutions.
• Prepare and maintain shipment records and administrative documents.
• Build and maintain strong relationships with customers.

Skills

Excellent communication

Strong organizational skills

Teamwork and independence

Education

Bachelor's Degree (Logistics/SC)

Tools

Microsoft Office

Job description

Handle customer inquiries via phone, email, WhatsApp, and other communication channels.

Provide information regarding import and export logistics services.

Monitor shipment status and provide timely updates to customers.

Coordinate with the Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment processes.

Resolve customer complaints and provide effective solutions.

Prepare and maintain shipment records and administrative documents.

Build and maintain strong relationships with customers to ensure high satisfaction.

Requirements

Bachelor's Degree (any major; Logistics, Business, or Supply Chain is preferred).

Minimum 1 year of experience in Customer Service, Freight Forwarding, Import, or Export Logistics.

Fresh graduates with relevant knowledge are welcome to apply.

Good understanding of import/export procedures and shipping documentation is an advantage.

Proficient in Microsoft Office (Word, Excel, Outlook).

Excellent communication and customer service skills.

Strong organizational skills with attention to detail.

Able to work independently and as part of a team.

Work Location: Semarang, Central Java